refund & exchange policy
If for any reason you wish to obtain a refund/exchange, you may return your item(s) to us within 20 days from the day you received your order. Please complete the returns chart in full, which accompanied your order, and enclose this with your parcel to the returns address provided on the returns form.
Our policy lasts 20 days.if you are living in (Canada, USA) If 20 days have gone from the day you received your item(s), unfortunately we can’t offer you a refund or exchange.
if you are living outside(Canada, USA) your return policy lasts 25 days. from the day you received your item(s).
We will only offer a refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the fancy label Swing Tag(s) still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
Several types of goods are exempt from being returned.
1- Gift cards
2- In the interests of hygiene, we have a strict no refunds/exchange policy on scarves (hijabs) and hijab caps ,which have been opened by the customer.
Please do not send your purchase back to the manufacturer.
- Once your return is received and inspected((we advise you to send your item(s) with tracking number service))), we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
- Late or missing refunds.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items .
((((Only regular priced items may be refunded, unfortunately sale items cannot be refunded))))
All requests for an exchange will be subject to availability.
We only replace items if they are defective or damaged. If you need to exchange it for the same item(but maybe different (size, color), send us an email at email@example.com and send your item to: 612 Marlborough way NE Calgary Alberta CA ,T2 A2N9.
(((the customer pay all the shipping cost))).
If you require an urgent exchange we recommend placing a new order. Canada customers will be refunded for the postage cost of their new order (the courier service must be the same service selected for the initial order) once the returning parcel has been received and processed (only if the new order placed was for the same item as the initial order but in a different size/color, and at the same price). Customers must inform us if an ‘Urgent Exchange’ order has been placed, by emailing firstname.lastname@example.org with your new order reference.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 612 Marlborough way NE Calgary Alberta CA T2 A2V9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
thank you for shopping with us
fancy label the home of modest clothing in Canada